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Home > Company Info Home > Customer Comments
South Wind Ceiling Fan & Light is very proud of its commitment to provide quality products with great pricing. We are, however, most proud of the feedback we receive from our customers in regard to our excellent customer service. We work hard to earn the right to be your Ceiling Fan, Lighting and ComfortZone Heater source - we truly value your business!
We are a member of the Better Business Bureau of Eastern PA. Please click on the BBB link on this page and be assured that your calls and emails will be returned promptly. When you order from South Wind Fan & Light you can rest assured that your order will be delivered just as promptly!
If you have any comments or suggestions, we’d love to hear from you. Please send us an email to:
orders@ceiling-fans.biz
A brief sample of our customer’s comments:
7/14/09 - I got the fans on Friday. They look very nice. Thank you so much for the fast shipment! I would definitely recommend you again!~ Katie R
It was our pleasure earning your business Katie! Thank you for your very positive feedback. Note: Katie placed her order on 7/3 and received her order complete by 7/10/09.
7/9/09 - Thank you soooooo much ......................
The fans were installed this week, THEY LOOK SPECTACULAR and WORK GREAT.....WE ARE VERY PLEASED AND WILL BE SURE TO PASS ON YOUR NAME TO FAMILY AND FRIENDS, THANKS AGAIN,
SINCERELY,~ GERRI S
(Gerri - it was our pleasure having the opportunity to work with you. Thanks for letting us know how happy you are with your Emerson Maui Bays!)
4/7/09 - All of the fans in my home were ordered from you guys and not only did they arrive when you said they would, they were easy to install and lowered my power bill 100.00 or more. The Hunter 5 minute fans are super. Any time you need a testimonial for you site or literature, do not hesitate to contact me. ~ Ben
(Thanks for taking your time to let us know you were satisfied with both our service and your Hunter products. We truly value your business!)
3/21/09 - Thank You, Your service is excellent. Didn’t expect an answer so soon. Will definitely order from you again when we redo the rest of the house and will certainly let others know of the great service. ~ Roger
(Our thanks to you Roger for taking your time to let us know your thoughts. We mean it when we say you can rest assured your calls and emails will be returned promptly and your order will be delivered just as promptly!)
3/16/09 - Dave, I received the Sontera fan, the final one of my order, this morning at 8 AM.
I want to thank you, your staff and Hunter for a job well done. I also want to assure you that when I order again it will be through your company. As I said I will be ordering three more fans in the next ensuing months. Thank you again for your help!! ~ George
(George, it was a pleasure doing business with you, thanks again!)
1/13/09 - We received the ComfortZone CZ 1500 Heater within 14 days and we are very pleased. Just as described on your site! I researched to be sure we were getting the best on the market at the best price and SOUTH WIND FAN & LIGHT is the best. We are satisfied customers! ~ :) Cindy in California
(Thank you Cindy for taking your time to let us know both South Wind Fan & Light and the Comfortzone CZ Infrared 1500 met & exceeded your expectations. It was our pleasure to have earned your business!)
12/13/08 Your customer service is OUTSTANDING!!! I thought I would loose my mind trying to locate a replacement globe. I contacted you and you actually responded!! Several times in fact. There were no high pressure sales tactics and the item I wanted was well under 50.00. You still showed me remarkable, personal, customer service which is unheard of. THANK YOU! If you ever need testimonials, I would be honored. May God bless you and yours. Merry Christmas!!!! ~Maureen R.
10/14/08 - Hi Dave, Received my remote today, thank you so much for your excellent service. Jerry G.
8/6/08 - Great Customer Service!! Thanks~Darren H.
(We greatly appreciate your feedback, Darren. We would also like to acknowledge the fantastic job Hunter Fan Company is doing this fan season in shipping our customers orders out their doors in record time!)
7/21/08 -I wanted to take a moment to thank Dave and Eileen from the bottom of my heart for such outstanding customer service.......from the first phone call, to the order, and the faster than expected delivery time.....this has been a positive experience all around......what a pleasure doing business with you~Sherry Ferber, Agoura Hills, CA
(It was our pleasure, Sherry - thank you for taking your time to send us your comments)
6/10/08 -Your prompt reply yesterday was really appreciated and I commented to several folks about what great customer service your company offers. ~Colin
(Thank you, Colin. Our goal is to provide the best customer service not only before a sale, but also after a purchase!)
06/06/08- I am so pleased with your service. I searched the internet for a ceiling fan to purchase and compared to others your prices were truly the best. Also, I ordered it from Kansas, it was shipped free to Miami and then I had it sent to my mother in The Bahamas. It got to Miami within the first week of ordering the fan it was in The Bahamas. I am in the Bahamas now in my room sitting under the fan and it is working GREAT!! Quiet, and blowing a great breeze! Thank you for your outstanding service. With Great gratitude ~Denise
(Thanks for the wonderful feedback Denise. Enjoy those Bahama breezes under your Hunter Brookline!)
6/1/08 - Wonderful. Great service. Thanks again! ~Jamie J.
5/30/08 -I just completed a phone order with your company. I THINK I spoke with a gentleman named Dave, (I’m sorry if I didn’t catch your correct name). I called with a question about the ceiling fan/remote compatabilities, and ended up ordering then and there. I also might add....I called 4 hours after you supposedly were closed, but you responded with the utmost enthusiasm. Thank you for a pleasant ordering experience. I can’t wait to get my fan. And I will order from you again, and tell my friends and family to do so as well. ~Saundra K.
(We love our job - and we’re glad it shows! Thank you, Saundra - it was our pleasure working with you.)
4/21/08 -Eileen you are the most kind, professional individual I have dealt with on the Internet.... P.S. Do not change, today people are looking for people just like you from whom to buy because you were and are a professional. ~ Anna V.
(Our customers are the reason we are in business - and we NEVER forget that. Anna, your kind words are much appreciated!)
4/21/08 -I just ordered my fans today – and I want to comment on the friendly, helpful service I received from Eileen. She went the extra mile to answer all my questions, which ultimately helped me decide which fans to order and what accessories I needed. I can’t wait to receive my fans! ~ Cathryn
4/11/08 -Great site, fast and easy. Best on the internet. ~ James C.
(Thanks James, you made our day!)
3/28/08 -Thank you for such great service. ~ Barb
2/20/08 -Again thank you for the quick response. Great customer service. ~Armando C.
02/06/08 -Thank You! I am very grateful for your exceptional service customer care. You go beyond professionalism in how you carry on your business and I appreciate it very much.
I would certainly refer people to you and I wish you all success.~Mike
12/28/07 -You are super to work with and I am sure we will be doing some more business down the road!! Craig W.
12/24/07 - I got my fan today!!!! Thank you so much for fantastic customer service. I will order all my fans from you and tell my friends and family. I love it and can’t wait to get it up :)
Again, thank you for great service...
Barbara
12/20/07 - The fan arrived late this afternoon. Thank you so much for your excellent service. Now, I don’t have to give my daughter a picture of her gift but can give her the real thing! Happy Holidays! S.M.
12/15/07 Thank you again for such excellent, personal service. I have ordered online many times but usually do not get to communicate personally with a live body. You were most efficient, and I appreciate your going the second mile to help me get my daughter’s Christmas present on time. - Stella
12/14/07 Thank you for your quick reply and thanks for the good service. Happy Holidays, David
12/3/07 - Thanks very much for your follow up, professionalism and attention to detail. Those qualities are rare in today’s business world. I really appreciate it. - Dennis
11/29/07 I wanted to say thank you for your help. I FINALLY got these things installed and they look fantastic. I’m almost sorry I didn’t spend the extra money on the Trevant with the grapevine (winery) housing for the kitchen as well. But the Hunter is very classy. The Zanzibar ..well it looks absolutely great in the living room. Wanted again to thank you for your help. You have my further business and endorsement. - Christopher
Thank you to all our customers - past, present and future.
Our thoughts and prayers are with our brave serviceman and servicewomen who defend our freedom. Our heartfelt thanks to all who serve. God Bless America!
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